RAA Insurance South Australia 2016

To whom it may concern;

Platinum Hail Management Solutions were engaged to address the Hail damage caused by the November 2016 hail storms In Adelaide and surrounds. 

From our experience with other companies providing similar offerings, we have found Platinum Hail Management Solutions have supplied the highest levels of; repair quality, customer service, professionalism, cooperation, flexibility, timeliness and cost effectiveness.  

We have very high levels of confidence in the operations and performance of Platinum Hail Management Solutions due to the close 'hands on' management from Director's Terry Dank and Robert Boulden, ensuring the highest standards are met at all times. Similarly the values and attitudes are carried through the entire team engaged by Platinum Hail Management Solutions. 

Should RAA Insurance experience another Hail event we will have no hesitation In engaglng the services of Platinum Hail Management Solutions.


Yours Faithfully, 


Daniel Muller Assessing Manager

RAA Group

101 Richmond Road, Mile End SA 5031, Australia P +61 8 8202 4470

Customer Survey Responses


Customer Survey Comments

K.P - Gold Coast, Qld 2019 A.K - Gold Coast, Qld 2019
Repairs went great, extremely satified with service overall! Job well done.
E.R - Gold Coast, Qld. 2019 J.A - Gold Coast. 2019 J.C - Gold Coast, 2019
The most amazing service from PHMS ever. Professionalism, expertise and excellent service from Lisa and Rob you guys are the best. the level of costumer service from Lisa goes beyond the extra mile by far (5 STARS are not enough, I will give her 10 STARS :)) Thank you so much for everything. What a pleasure to deal with you guys. RACQ should be proud of you HIGHLY RECOMMENDED Best regards Eduardo Thanks so much for returning my car to me in such amazing condition. It looks like it did when I picked it up from the showroom!! I really appreciate the effort put in to complete the repairs so quickly and am extremely happy with the result. Thanks again, Judy Your gold!
Great service thanks so much Lisa.
T.L - Gold Coast, Qld. 2019 S.P - Gold Coast, Qld. 2019 R.B - Brisbane, Qld. 2019 G.M - Gold Coast, Qld. 2019
Everyone we dealt with was understanding, flexible and courteous.  Thank you all for everything you did to help us get our vehicle repairs sorted. It was a pleasure dealing with all of the staff. Staff were courteous and helpful - very professional operation Thank you for the great service. Matt did a great job, the car was perfect. Great Repair job. Thank you for making my car like new again. 👍
R.H - Gold Coast, Qld. 2019 C.B - Gold Coast, Qld. 2019 T.L - Gold Coast, Qld. 2019 J.M - Gold Coast, Qld. 2019
Great service. Amazing customer service. Your receptionist at Molendinar was excellent in her communication and organisation of the whole process. Platinum from start to finish were amazing. They fixed my car in a day so I was not without the vehicle for long. Highly recommend for repairs and service. Great job team.
G.M - Gold Coast, Qld. 2019 R.L - Gold Coast, Qld. 2019 H.N - Gold Coast, Qld. 2019 D.A - Gold Coast, Qld. 2019
The job far exceeded my expectations as the hail damage was extensive.  It's great to see true professionals with top skills are still about and have pride in their work.  Fantastic job done.  Thanks Lisa at the front desk was amazing!!  So helpful and accommodating.  Overall service excellent.  Thanks so much. Just thanks for everything even cleaning my car, you guys are awesome... Helen The level of detail in repairs and customer service has been outstanding, "my car looks new again".  Thank you for making my claim process very easy.  I'm very impressedd and grateful.
V.M - Gympie. 2019 A.B - Gold Coast, Qld. 2019 B.L - Gold Coast, Qld. 2019 B.A - Gold Coast, Qld. 2019
The guys provided an excellent service, they were very pleasant and expert servicemen.  Thank you. Thank you for a job well done.  Arthur and Margaret B. You were a great professional company, service was great with both the quote and the work and you gave me wonderful surprise with my car back sooner than I thought.  Thank you to all your lovely friendly workers.  Regards, Betty L. Thank you to Lisa and the team for all your help. I really appreciate that you picked up and delivered my vehicle to me and the repairs were done quickly.
M.P - Gold Coast, Qld. 2019 S.F - Gold Coast, Qld. 2019 J.F - Gympie. 2019 G.T - Gold Coast, Qld. 2019
Lisa did a really good job with organising getting my car to and from the workshop and was returned quicker than quoted. Absolutely spot on, thanks guys. The staff have been amazing very friendly and prompt. They did a good job, I still walk around the cars looking for something they have missed.  Thanks Gary T.
F.C - Gold Coast, Qld. 2019 D.H - Gold Coast, Qld. 2019 P.M - Gold Coast, Qld. 2019 K.J - Gympie, Qld. 2019
I am happy. Yes I am very pleased with your services and the car looks brand new and the quick time it took to repair with thanks Dorothy. Thank you Lisa for your professional and friendly service. Very happy with the service thank you.
T.C - Gympie, Qld. 2019 R.E - Gold Coast, Qld. 2019 S.H - Gold Coast, Qld. 2019
Excellent service.  Highly recommend this business.  Thank you! Very pleased with polite, friendly professional manner and having my cars repair work completed in a very short time keeping to their word.  Thank you crew at PHMS, I am so pleased and grateful! Just wanted to express our gratitude for the excellent repairs to our Kia Cerato Sports after hail damage we had.  We are very appreciative of the craftsmanship and effort made by all the staff at the Molendinar location for for the overall appearance of our car.  (brand new again) No stress, easy assessment, booking, and planning process.  Staff friendly and approachable, any questions answered.  Overall service 10/10.  Highly recommend.  Many thanks.  Shayne and Jo.  Please pass onto managers and staff.  We are also happy for our comments to be placed on your website for reviews.
N.B - Gold Coast, Qld. 2019 E.G - Gold Coast, Qld. 2019 H.S - Gold Coast, Qld. 2019 G.C - Gold Coast, Qld. 2019
Over 10 out of 10.  Thank you. Great customer service. Very professional, organised and competent.  Thank you! Maybe a phone call to indicate progress of service and completion times.  Front counter / reception lady had an excellent customer service and courteous during all dealings.  Thank you.
C.O - Gympie, Qld. 2019 T.O - Gold Coast, Qld. 2018 G.M - Gold Coast, Qld. 2018  K.W - Gold Coast, Qld. 2018
I have phoned RACQ also to give feed back on your excellent service. Thank you, your staff were excellent and very helpful. Very professional operation. Overall very happy customer.
O.L - Gympie Qld. 2018 S.F - Brisbane Qld. 2018 B.B - Gympie. 2018 T.S - Gympie, Qld. 2018
The staff at PHMS were very friendly and happy that's why I knew my car was safe with them.  Thank you Everyone involved from the people I spoke to on the phone, the guy did the quote and especially Matt, who collected my car and did the repairs were excellent.  I cannot thank you enough for the service.  very professional and friendly.  Cheers. Very friendly staff.  Thank you. Awesome job.  Couldn't be happier.  very friendly as well.
R.C - Gympie Qld 2018 E.K - Gympie Qld 2018 F.V - Brisbane Qld 2018 P.H - Gympie Qld 2018
Very happy with job on car and wonderful and very helpful staff. Very happy with the whole process. Thanks heaps for the great communication and service at home was a fantastic option. Very welcoming and highly supportive group.  Thanks.
K.M - Brisbane Qld 2018 G.M - Gympie Qld 2018 T.R - Brisbane 2018 R.G - Brisbane Qld 2018
Extremely good service, great communication, quality of repairs exceeded expectations, an absolute pleasure to deal with and I will be recommending PHMS to family and friends!  A huge thank you to the whole team at PHMS for making an otherwise stressful situation easier to handle.  Great work. Extremely, didn't think some of the hail damage could be repaired.  Very surprised when picked up that I wasn't able to see any damage at all. Very professional organisation, attended on time and repairs were undertaken in a very timely fashion.  Would be happy to recommend Platinum Hail. Good job.  Fast
F.R - Marburg Qld 2018 J.S - Marburg Qld 2018 B.V - Marburg Qld 2018 N.P - Toowoomba QLD 2017
Very happy with the work and service.  Thanks again. Congratulations to Platinum Hail for the excellent work done! Very happy with the work and service.  Thanks again. Very easy to deal with.
G.O - Toowoomba QLD 2017 D.W - Toowoomba QLD 2017 K.W - Toowoomba QLD 2017 J.D - Toowoomba QLD 2017
I like the system used to repair the hail damage. Excellent service and quality of repairs, would highly recommend! Everyone helpful, excellent service. Platinum could not be any more helpful than they were, the service was extremely good.
L.S - Toowoomba QLD 2017 R.J - Toowoomba QLD 2017 P.K - Toowoomba QLD 2017 A.W - Toowoomba QLD 2017
Terrific service and overall job. Job was completed a day earlier than promised. Genevieve it was a pleasure to deal with you - you are a great ambassador for the company. Great service from day one, ALL questions addressed, always very helpful. I was very impressed with the service and professionalism from the team at PHMS.  Kind regards, Anthony.
J.K - Toowoomba QLD 2017 C.T - Toowoomba QLD 2017 G.C - Toowoomba QLD 2017 B.A - Toowoomba QLD 2017
Job well done, thanks. Thanks very much. Excellent work, completed very Quickly. Was happy with the turn around of getting the hail fixed so quickly.
J.T - Toowoomba QLD 2017 K.C - Toowoomba QLD 2017 P.R - Toowoomba QLD 2017 O.N - Toowoomba QLD 2017
Thanks for supplying the taxi for me to collect my vehicle.
Service was excellent.
Well done. The complete process from the assessment to the completion of repairs was very easy & handled efficiently and professionally.
N.T - Toowoomba QLD 2017 J.C - Toowoomba QLD 2017 J.A - Toowoomba QLD 2017 C.W - Toowoomba QLD 2017
Great service awesome job. Very impressed by how friendly and helpful all staff were. I can't believe it was repaired like nothing ever happened!  Especially it didn't undergo repaint!  Amazing!  Thanks PHMS. Thank you very much so happy with how the BT looks now.
S.P - Ipswich Qld 2016 R.J - Ipswich Qld 2016 E.X - Adelaide S.A 2016
You have an amazing team.  So professional!!!  Thank you very much.  I will be calling RACQ and letting them know what a great level of service we receieved.  Thanks again.
Job was completed a day earlier than promised.  Genevieve was a pleasure to deal with - you are a great ambassador for the company.
Most impressive ........ go to whoa was a very encouraging experience for us.  Very professional staff at all times ...... dropped the vehicle off on the assigned day and got it back the very next day all cleaned up as part of the service PLUS a couple of pre-existing dents rectified and thrown in as a surprise bonus".  We intitally had doubts, having no prior experience withis type of claim/damage but were reassured by our insurer (RAA) that this was the way to go and that proved to be a wise decision ....... we are up and running while a lot of our neighbours and are still scratching thier heads over it all ??  Would I recommend the service PHMS provided ...... undoubtably, and you can quote me on that! 
F.S - Adelaide S.A 2016 D.G - Adelaide S.A 2016 J.V - Adelaide S.A 2016 T.C - Adelaide 2016
Thank you for looking after us.  Your customer service was excellent. Very happy thanks.  The contact with your office lady has been first rate also. Ace job. Very professional business.
S.W - Adelaide S.A 2016 J.O - Adelaide S.A 2016 K.L - Adelaide S.A 2016 J.C - Adelaide S.A 2016
Maria was fantastic. There was an extra repair done on my car which I was not expecting which was great. Very impressed with repairs & the technique used, enjoyed the demonstration on how it was done. Great friendly service.  Vehicle cleaned inside and out.  Even got the dog hair from luggage area.
G.H - Adelaide S.A 2016 M.K - Adelaide S.A 2016 S.C - Adelaide S.A 2016 M.M - Adelaide S.A 2016
Very pleased overall. The team were extremely professional and very friendly.  I was able to bring my appointment forward and have my car looking like new earlier which was a fantastic outcome.  Very happy. All good. Platinum Hail went above and beyound my expectations.  Their professionalism was outstanding I couldn't believe how quickly the work was completed and they were able to help out with a few other minor problems I had with my vehicle!!  Would absolutely recommend their service.
G.B - Adelaide S.A 2016 N.K - Adelaide S.A 2016 L.D - Adelaide S.A 2016 M.K - Adelaide S.A 2016
Very polite staff. The car thoroughly cleaned inside and out which was much appreciated. First class work, great and helpful staff. Beautiful people on reception.
N.A - Adelaide S.A 2016 J.C - Adelaide S.A 2016 B.H - Adelaide S.A 2016 C.R - Adelaide S.A 2016
The repair work was excellent & they even fixed other dents without any fuss or cost. I was impressed with the quality of workmanship and professionalism of the technicians and amazed at how the paintless dent removal technique restores the vehicle back to its original condition.  Thank you very much, it is really appreciated. Kept me informed and professional. Staff were lovely with excellent people skills.
J.H - Adelaide S.A 2016 I.J - Adelaide S.A 2016 B.M - Adelaide S.A 2016 A.B - Adelaide S.A 2016
Thanks for assisting with transport for pick up and collection.  Thanks for clean car inside as well as outside. Very professional business. The team were very professional and friendly. Polite efficient friendly staff.
P.S - Adelaide S.A 2016 R.M - Adelaide S.A 2016 J.S - Adelaide S.A 2016 R.M - Adelaide S.A 2016
Very friendly informative service. It took a very long time to gets repairs done but I think every car in Adelaide needed repairs.  And they cleaned it inside and out so I was very impressed. Awesome job, really appreciate it.  Thank you. My car was returned extremely clean.  I was impressed.
J.J -Adelaide S.A 2016 K.F - Adelaide S.A 2016 D.H - Adelaide S.A 2016 H.P - Adelaide S.A 2016
Loved the fact the car was detailed too. Professional and Helpful. Thank you for such great service. I'm just really grateful.  The staff were brillant and the car looks fantastic.
O.L - Adelaide S.A 2016 P.H - Adelaide S.A 2016 H.S - Adelaide S.A 2016 D.B - Adelaide S.A 2016
Staff were friendly and nice to deal with and provided all the information requested. Great work, thank you. Excellent.  Exemplary.  Repairs on the car were first class.  I live 3km away, they even gave me a lift to and from home.  Very impressive. Staff were very professional and the job was completed to a very high standard.  Thank you PHMS!
E.L - Adelaide S.A 2016
S.N - Adelaide S.A 2016
S.W - Adelaide S.A 2016  E.C - Adelaide S.A 2016
I dropped my Holden Cruze in for hail damage repair last Monday morning and the car was repaired and finished by Tuesday afternoon, well ahead of the anticipated completion date – all the staff were very friendly and helpful and the repair work excellent. Thank you once again
Excellent customer service - very professional & very polite.
Everyone was very helpful and personable. Thank you so much for cleaning my car. It was such a wonderful surprise and a beautiful thing to do and I felt very grateful.  I thought the service was excellent, the turnaround time was so quick, and my car looks brand new! Was very impressed. Thank you
J.B - Adelaide S.A 2016
A.J - Adelaide 2016 L.H - Adelaide 2016
It was nice to have this company inform me that I was entitled to a Taxi to pick up my vehicle, information the insurance company doesn't volunteer.....
Very professional friendly service with updates during the entire process.  Car was returned in a very clean presentable timely manner. Terry and Troy gave excellent customer service.