An industry leader in Hail Management Solutions

First class customer service experience

Trusted partner for Insurance Companies

Experienced in high volume quality repairs

Platinum Hail Management Solutions

are the industry leaders in hail dent repair

PHMS is an independent, Australian-owned and operated company that prides itself on providing the highest levels of customer service coupled with high quality repairs performed at a competitive price.  PHMS specialises in rapid event response, specifically relating to hail storm events for insurance companies across Australia.  Headquartered in the south east of Queensland, during the summer hail months, PHMS establishes dedicated Emergency Hail Catastrophe Repair Centres throughout Australia. PHMS also operates a mobile service throughout Brisbane and the Gold Coast during the winter months, typically the hail storm off-season.

At the core of the PHMS business, the Directors with over 80 years combined experience within the Motor Repair Trade and Insurance Industry, are committed to ensuring all employees - technical and support - are always up to date with the latest in PDR technologies, training methods and focused on the PHMS objectives for exceeding customer expectations in service and quality. PHMS has the skills, capabilities and specialised equipment to manage the entire hail repair process as an end-to-end solution, including straight PDR repairs, combination repairs and full conventional repairs.  Do not hesitate to contact us for all your hail or dent enquiries.

See PHMS's rapid response center in action

What is Paintless Dent Repair (PDR)

Most people do not understand the Paintless Dent Removal process. PDR is the process of removing dents, dings, creases and hail damage from vehicles without the inconvenience and expense of traditional panel shop repair methods. It is a common misconception that hail dents are sucked out using some form of suction cup.  Contrary to this, our skilled team of technicians actually use a series of specialised hand tools and techniques to gently massage the damage from the inside of the panel.  This restores the panel to its original shape leaving the manufacturer's original paint work intact.

Light Tunnel Technology

The PHMS Light Inspection Tunnel has been specially designed by PHMS to be light weight, mobile and utilise low voltage LED lighting to ensure the utmost safety for our customers within our Hail Repair Management Facilities.  It ensures all damage is captured at the Assessment and only the highest quality of repairs are performed.

PDR Myths

There is a lot of misinformation and myths out there about the Paintless Dent Repair method (PDR). The Motor Repair Industry have studied PDR methods for a number of years. The results have been so positive that today all major Insurance Companies recommend the use of PDR in hail repairs as well as accident damaged motor vehicles. PDR can be traced back to the early 1920's where it is believed BMW initially used the technique in its German Manufacturing Factories. Today Motor Vehicle Manufacturers use PDR to remove small dents during the production process, the Ford motor Company is reported to have been using this procedure on its assembly lines as far back as the 1950's. Watch our video on common PDR myths and get the truth behind the process.

Companies we partner with

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Our Services

Hail storm Catastrophe Management

PHMS specialises in rapid event response, specifically relating to hail storm events for insurance companies. We are very experienced in setting up high quality, scalable Emergency Hail Repair Centres within days of an event occurring, anywhere across Australia. Our team of highly skilled technicians ensures the quality repair required to bring your vehicle back to pre-hail condition.  Our experienced team of people can assist you with all your enquiries surrounding your storm damaged motor vehicle. PHMS also has a network of experienced international PDR companies which provide technicians/managers/trimmers when the need arises. PHMS has the ability to handle the complete repair process for your hail damaged motor vehicle or caravan.

Straight forward "Paintless Dent Repairs" (PDR) for all your car park type Dents and Dings

Car park type Dents and Dings can come from a various number of incidents! As long as you have no paint damage, PHMS may be able to assist by utilising PDR and massaging the offending dent or ding out of your car.

Combination and or full Conventional Hail Repairs

Within our Emergency Hail Repair Centres, PHMS has full in house conventional repair facilities which allow PHMS to have total control over the repair quality from start to finish. PHMS uses the Full Down Draft Quad Heated Bake Ovens along with the Highest Quality Water Based refinish materials from AkzoNobel to produce a first class factory replicated refinish. Our paint technicians are fully trained and experienced using the latest in tools and technology. PHMS has the ability to handle the complete repair process for your hail damaged vehicle.

Mass Hail Estimating

The team at PHMS have the experience to organise timely mass/bulk hail quoting for large volume customers such as Car Yards, Shipping Ports and Car Storage Yards

Insurance Claims

The team at PHMS are highly experienced and have a solid understanding of Insurance Hail claims. Please use our 'Contact Us' link for all your hail claim enquiries and let one of our friendly staff assist you.

Ph      - 1300 076 717

Fax    - 1300 842 994

eMail -

Office Hours - Monday to Friday 8.00AM - 5.00PM

Roma Repair Centre

By appointment only

Gympie Repair Centre

6 Bonnick Road, Gympie, Qld

Maryborough Repair Centre

By appointment only


By appointment only

Queensland Head Office

31-33 Elliott Ct, Hillcrest, Qld

Sunshine Coast & Caboolture

By appointment only


By appointment only

Gold Coast

By appointment only

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