{"id":117,"date":"2021-02-10T02:26:45","date_gmt":"2021-02-10T02:26:45","guid":{"rendered":"https:\/\/phms.com.au\/blog\/?p=117"},"modified":"2021-02-11T04:03:48","modified_gmt":"2021-02-11T04:03:48","slug":"phms-customer-story-klaus","status":"publish","type":"post","link":"https:\/\/phms.com.au\/blog\/2021\/02\/10\/phms-customer-story-klaus\/","title":{"rendered":"PHMS Customer Story – Klaus"},"content":{"rendered":"

AFTER South-East Queensland\u2019s Halloween hailstorm, Klaus Axmann thought he had a ghost of a chance of keeping his work schedule and having his damaged dual cab ute repaired.\u00a0 That was until he met the team at PHMS.<\/p>\n

His Ford Ranger was severely damaged, with hailstone dents in the bonnet, left and right door, the turret, and front guards.<\/p>\n

As the owner of Gold Coast-based Awning Designs and Patios, Klaus knew the hailstorm also meant he would be flat out responding to customers\u2019 pleas for help in dealing with their homes\u2019 exterior damage.<\/p>\n

He simply could not afford to have his own car taken off the road for even a day. Repairing hail-damaged awnings and patio roofs with a hail-damaged vehicle, is not particularly a good look either.<\/p>\n

\u201cWith all the storms we had, I was affected with my car and now with all the storm damage with patio and roofs \u2026 that\u2019s the reason I was quite desperate to get my car done,\u201d he recalls.<\/p>\n

The nine storm cells that lashed an area from Wide Bay in the north, south to the Gold Coast including Logan and west to Ipswich in the afternoon on October 31 \u2013 also State Election Day \u2013 brought with it massive hailstones, the size of tennis balls in some areas.<\/p>\n

With a weekend off, Klaus was at home at Upper Coomera at the northern end of the Gold Coast at the time, with his vehicle being in its usual place in the driveway.<\/p>\n

He had no other option to save it from the elements and it copped the brunt of the hailstorm.<\/p>\n

Only a week earlier, the RACQ Insurance customer had had his one free annual windscreen replacement after the car\u2019s windscreen was damaged. He had his fingers crossed the windscreen would be spared this time.<\/p>\n

In the days following, he was in contact with PHMS<\/a> and, within a week, a company representative had done an inspection and organised a damage estimate.<\/p>\n

\u201cThe weird thing is, they put these special\u00a0blue lights<\/a>\u00a0over the whole car and you see everything,\u201d Klaus said of the inspection.\u00a0 \u201cThey don\u2019t miss anything. The lights really point out much more than I could see with my eyes, which was a good thing.\u201d<\/p>\n

 <\/p>\n

In the end, the windscreen was fine and the bodywork dents were able to be repaired with PHMS\u2019s non-evasive \u201cmassaging\u201d from the inside because the paintwork hadn\u2019t been affected.<\/p>\n

Klaus was over the moon when a call from PHMS assured him all the work could be done over the weekend, so he wouldn\u2019t have any downtime with his business.<\/p>\n

They called and said, \u201cWe\u2019ll be there to pick up the car at 9 o\u2019clock\u201d (by RACQ Towing)\u2019.\u00a0 \u201cThey were here at 9 o\u2019clock,\u201d Klaus remembers.<\/p>\n

\u201cThen the phone call on Sunday to say they would drop the car off between 3.00 pm and 4.00 pm.\u00a0 One of the business owners from PHMS personally drove my car back to my place.\u201d<\/p>\n

\u201cI got my car fixed and I didn\u2019t lose any working days, which was important.\u00a0 It was good communication.\u201d<\/p>\n

\u201cI know this from my clients as well. \u00a0We need to get their feedback.\u00a0 It\u2019s always good. I appreciate it.\u201d<\/p>\n

Klaus is also a keen cyclist, putting his road bike in the back of his ute and meeting up with a small group of friends every Saturday morning for a 30km ride.\u00a0 He was grateful the pick-up time also didn\u2019t interfere with his weekly social exercise.<\/p>\n

As a fellow businessman, Klaus has no hesitation in recommending the services of PHMS because the company exceeded his expectations.<\/p>\n

\u201cAbsolutely! \u00a0They are really good. \u00a0A very good service.\u201d<\/p>\n

 <\/p>\n

Platinum Hail Management Solutions<\/strong> prides itself not only on providing the highest levels of customer service coupled with high-quality repairs for a competitive price, but also on specialising in rapid response to weather events \u2013 specifically relating to hail storms \u2013 for insurance companies across Australia.<\/p>\n

While south-east Queensland is Platinum Hail Management Solutions<\/strong> home state, PHMS establishes dedicated Emergency Hail Catastrophe Repair Centres throughout Australia when needed \u2013 fast!<\/p>\n

With skilled staff, capabilities and specialised equipment, Platinum Hail Management Solutions<\/strong> manages the entire hail repair process from end-to-end.<\/p>\n

The whole Platinum Hail Management Solutions<\/strong> team feels a great sense of pride, achievement and satisfaction seeing hail-damaged vehicles repaired and waiting to be collected. Receiving customer feedback and thanks for a job well done is icing on the cake.<\/p>\n

Visit the website for more at www.phms.com.au.<\/a><\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

AFTER South-East Queensland\u2019s Halloween hailstorm, Klaus Axmann thought he had a ghost of a chance of keeping his work schedule and having his damaged dual cab ute repaired.\u00a0 That was until he met the team at PHMS. His Ford Ranger was severely damaged, with hailstone dents in the bonnet, left and right door, the turret, […]<\/p>\n","protected":false},"author":3,"featured_media":120,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[2],"tags":[4,8,9,10,3,6,7,5],"yoast_head":"\nPHMS Customer Story Klaus | Platinum Hail Management Solutions<\/title>\n<meta name=\"description\" content=\"PHMS Customer Story - 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