Testimonials & Survey Responses

Got the car back in immaculate condition. Not only were the repairs were done to perfection but they also detailed the vehicle. Looked brand new. Thanks fellas. 

W.R - Glass House Mountains - 01/23

Taxi between returning loan car and collecting my car was not well organised, not PHMS fault, will be referring my complaint to RACQ. 

F.R - Maryborough - 01/23


T.B - Brisbane - 12/22

The way in which the hail damage was handled and repaired was nothing less than exceptional. Could not be happier nor recommend their services too highly. 

S.M - Gold Coast - 12/22

Good tidy business to deal with. 

R.H - Brisbane - 11/22

Job well done. 

R.C - Gold Coast - 08/22

Very efficient, well informed.

P.R - Gold Coast - 11/22

Extremely happy. Thank you very much to all involved! 

G.U - Gold Coast - 11/22

Great job, boys very professional in all areas. Customer service exceptional 👏 

P.B - Gold Coast - 11/22

Extremely pleased with the service, its refreshing to deal with a company that keeps you informed all the way. 

T.S - Brisbane - 11/22

Fantastic Service. 

J.R - Gold Coast - 10/22

PHMS you are the best of the best. 

J.L - Gold Coast - 08/22

More than happy with the service customer support and updates very impressed with level of professionalism. 

M.D - Hillcrest - 8/22

I was absolutely thrilled with the repairs, service and entire process. A special mention to Tegan and other staff for all of your hard work! Highly recommend!

L.V - Sunshine Coast - 05/22

Service was prompt, advise was freely given about care for the paint work. Thanks very much for a great job. 

L.B - Hillcrest - 05/22

Good staff to deal with.

R.D - Sunshine Coast - 05/22

Great communication, kept me updated through the while process, would recommend. 

R.L Gold Coast - 03/22

Quick and easy. 

W.H - Gold Coast - 02/22

Even with covid & staff shortages work was done in a timely manner & very professional. 

J.M - Sunshine Coast - 02/22

Fantastic job, can't fault anything, looks new again. 

M.G - Gold Coast - 02/22

I was very pleased with the job, plus whoever did the work on my car. Went to the trouble to touch up a scratch on my car which was nothing to do with the hail damage. Thank you. 

S.H - Sunshine Coast - 02/22

No, simple process and easy to work wth. 

G.K - Toowoomba - 02/22

I couldn't believe how my car came back. It was like brand new. Extremely satisfied with the service I received. 

G.G - Sunshine coast - 02/22

Excellent service, many thanks. 

R.G - Sunshine Coast - 02/22

Very happy with the repairs. 

I.M - Hillcrest - 02/22

Very happy with the work done. Not the time RACQ took to organise the repair.

A.M - Sunshine Coast - 02/22

Great Service! 

D.A - Sunshine Coast - 02/22

Thank you , PHMS, for the excellend repair-work on my vehicle which was carried out with great skill and efficiency by Frank and his team at the Glasshouse Mountains workshop. I am espeecially grateful for the car and concern which Frank showed in attending to the vehicle. He treatd the vehicle at all times as if it were his own. Hailstorms are likely to become more prevalent and more intense as the Climate Crisis worsens. The hailstorm which hit parts of Bribie Island on 10th December 2021 was the most severe in my 72 years' experience of life on Earth. I shall certainly be recommending PHMS to my friends and acquaintences. Thank you, PHMS, for your wonderful callaboration with RACQ in so promptly effecting these repairs to my vehicle. I am very grateful to you both. 

W.S - Sunshine Coast - 02/22

Great communication throughout the entire process. 

A.R - Gold Coast - 01/22

No, all is excellent. 

A.P - Sunshine Coast - 01/22

Really great communication via text and call. 

D.K - Gold Coast - 01/22

The service and handling of our vehicle was very satisfying. Tim? Was very helpful and kept me informed the whole way of the process, especially when the car had to go for a bit of paint work. Thanks. 

L.J - Sunshine Coast - 01/22

Very good service. 

G.M - Gold Coast - 01/22

Great job thanks. 

J.T - Gold Coast - 01/22

Great customer service from the Beerwah Team. 

J.F - Sunshine Coast - 01/22

Excellent service and communication well done.

G.H - Sunshine Coast - 01/22

The staff at the GC centre were excellent to deal with, great level of communication and service. 

G.H - Gold Coast - 01/22

Fantastic Team. Tim was so friendly and helpful. They did 3 of our cars and they went above and beyond on all 3. 

L.C - Sunshine Coast - 12/21

Excellent customer service from the team. Very professional, organised and pleasant. 

J.A - Hillcrest - 12/21

They guy's were fantastic. 

J.M - Gold Coast - 12/21

Work completed when they said it woud be. My car looks brand new again. Thank you very much. 

K.B  - Mackay - 12/21

The vehicle was cleaned when we picked it up. 

A.M - Gold Coast - 12/21

Natalie was very kind and helpful she is based at the Glasshouse Mountains location. 

K.M - Sunshine Coast - 12/21

Fabulous service! Easy to discuss concerns with! Highly reommended!

N.F - Mackay - 12/21

The whole procss was extremely easy and the staff were so friendly, helpful and informative Congratulations - Truly Platinum Service. 

W.W - Gold Coast - 12/21

Incredible! My car looks better than when I bought it! Every dent and scratch is gone. I can't stop looking at my car and how perfect all the panels are. Thank you and your team for their exceptional workmanship! 

S.H - Sunshine Coast - 12/21

Great Job

J.P - Mackay - 12/21

It's all good & I'm grateful. 

R.K - Gold Coast - 12/21

Very helpful and well organised with everything. Very accommodating with changes because of medical reasons. Very friendly staff. Congratulate everyone on excellent handling of our repairs. 

W.P - Sunshine Coast - 12/21

Fast, efficient and professional. 

J.S - Sunshine Coast - 12/21

It was wonderful that the repairs were finished earlier than expected but due to work I couldn't collect on the Friday so it had to wait until the Monday. Maybe a Saturdat morning opening be usedul for situations like this? Wonderful service though, really impressed, thanks so much. 

P.D - Gold Coast - 12/21

Great friendly service I was able to pick my car at 8:30 at night after I finished work Greg met me at his workshop in Toowoomba. 

M.L - Toowoomba - 11/21

Awesome people.. can't fault a thing.. 

M.G - Sunshine Coast - 11/21

All good

G.A - Mackay - 11/21

A fantastic service with professional staff. Tim and the team completed the job and explained the process and repairs in full. I have no hesitation in recommonding Platinum Hail to anyone requiring auto panel repairs. 

C.M - Sunshine Coast - 11/21

Excellent job and service. 

L.P  - Gold Coast - 11/21

Yep.... Top job from "all" the staff. Steak and kidney pie from CJ pastries was awesome too. 

B.C - Sunshine Coast - 11/21

Thanks for the thorough detail inside and out!

M.R - Sunshine Coast - 11/21

Great team and really happy with the fast turnaround. 

L.B - Sunshine Coast - 11/21

Process was nice and easy. 

S.B - Gold Coast - 11/21

Thank you for your prompt and efficient work

K.H - Gold Coast - 11/21

Thank you for all your efforts, good team work. 

K.M - Gold Coast - 11/21

Very satisfied with the work done by PHMS at Glasshouse Mountains... I highly recommend them to anyone with hail damage well done guys credit to you all also you did a awesome job on washing and vacuuming my car after you were done repairing it. 

D.B - Sunshine Coast - 11/21

Excellent customer service. Excellent turnaround time. Very happy. 

C.S - Hillcrest - 11/21

No, but very happy with everything. 

B.D - Rockhampton - 11/21

You were all so helpful, reliable, accommodating and efficient! Thank so much!

J.H - Gold Coast - 11/21

Fantastic Professional Friendly Service and the job was Perfect! Highly Recommend!

L.C - Gold Coast - 10/21

I was so happy with not only the repair on my car but the customer service from all the people I spoke to even the tow truck driver! Arlene was an absolute delight to deal with and made the experience so much more pleasant. Very grateful!

S.B - Sunshine Coast - 09/21

The work that needed done was explained very well and was done in an amazing amount of time (a couple days). The customer service was also wonderful and the work done was fantastc. Thank yo so much. 

S.W - Toowoomba - 09/21

Great service. Kept me information on a regular basis as to how repairs were progressing. Vehicle was detailed prior to return. Very impressed with quality of repairs and service. 

B.W - Sunshine Coast - 08/21

Platinum Hail did an immaculate job on the repair to my hail damage on my vehicle. It was almost a write off and they repairs and restored it like new. I was extremely impressed with their craftsmanship along with their very helpful and friendly team. 

P.T - Sunshine Coast - 08/21